HDCNC adhering to the service concept of "high-quality and efficient, sincere service", and constantly optimize the quality of after-sales service. In the customer service segment, we deepened the service quality and widened the scope of services. HDCNC's Three Guarantees service was upgraded to five promises, which are fast, efficient, accurate, thoughtful and thorough. This is our responsibility to our customers. It also means that HDCNC will provide efficient and high-quality services. In the hands of every customer.

The after-sales service 2.0 mode is implemented in the HDCNC customer service platform. Customers can report and repair through the national unified service hotline or WeChat public account for repairs.HDCNC has sufficient stocks and large value of spare screw bearings. At present, spare parts warehouses have been set up in Ningbo, Dalian, and Guangdong, which can provide 90% of the spindle. At the same time, after-sales service personnel complete business skills improvement through regular classroom, cloud disk data learning, and new machine operation training content.